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New Vitro X1 Mia Vending Machine from Coffetek!

Coffetek launches the new Vitro X1 MIA compact fresh milk coffee machine with patented micro injected air technology

  • This machine allows a wide menu of coffees to be prepared, from cappuccinos to latte macchiatos, as well as other drinks with a dense and silky fresh milk foam
  • Vitro X1 MIA excels with its ability to adapt to all types of businesses thanks to its wide range of drinks and its easy maintenance and cleaning

Coffetek launches its new Vitro X1 automatic coffee machine with MIA technology,  expanding its successful Vitro line. It is a compact and elegant coffee machine that has been developed to turn coffee time into a unique user experience.

The Vitro X1 MIA features  innovative patented micro injected air (MIA) technology that has been developed  in collaboration with prestigious engineers specialising in fresh milk systems, which makes it possible to prepare a perfect, silky and consistent froth that maximises the quality of the beverage.

The latest generation of MIA technology allows the density and consistency of the foam to be programmed, and choose whether you want it hot or cold, thus adjusting it to the tastes in different countries and locations. The Vitro X1 MIA offers a full selection of espressos and fresh milk drinks, from cappuccinos to latte macchiatos with a delicious and dense frothy layer to satisfy the tastes of every consumer. This machine can also produce a delicious froth even when using plant-based milks.

In addition to the many advantages of MIA, it is also possible to prepare tea and infusions to taste using fresh, clean hot water, thanks to the separate hot water service points.

If there is one thing that makes this machine stand out, it is its smart ability, allowing the preparation of drinks to be adapted to each market or location, establishing the order in which each ingredient is poured into the cup, the amount of coffee between 7 and 14 g, thanks to the AZK V30 variable chamber patented espresso group, and specify whether the milk should be liquid or frothy and hot or cold for each recipe.


Perfect for any type of venue

Coffetek helps its customers to create unique experiences for people, which is why the Vitro X1 MIA has been designed to adapt to the needs of each client and each space, offering a wide variety of accessories, consumer payment options and modes of operation.

Due to its features, it is designed for environments with a consumption of up to 150 cups per day, making it suitable for offices, Coffee-to-Go establishments, convenience stores, hotels and service stations where service must be intuitive and fast.

Among the most important new features, it includes a fast, safe and extremely user-friendly automatic process that ensures perfect cleaning of the fresh milk system.

In order to meet the needs of the current environment, in terms of user safety and hygiene, this model allows product selection without any contact with the surface thanks to patented Distance Selection technology, which allows the user to select the product from a safe distance of up to 2 centimetres without any contact with the surface of the machine.

Coffetek is a member of the Azkoyen Group with more than seventy-five years of experience in the development of technological innovations and offering solutions for companies and offices, hotels, convenience stores, transport and leisure, and public buildings in order to provide its customers with unique consumption experiences via its range of professional automatic coffee machines.



Here are the top three habits for fleet managers?

Fleet managers need to ensure that time is being used effectively and contributes to the growth of the business. There are several habits that a fleet manager can adopt to enhance their potential; here are three.

  1. Acting in advance

It is important to address issues that might affect a fleet before they happen. Drivers are only human and behave as such, so they have the potential to develop habits that may be detrimental or inappropriate. Having dashboard cameras for the front and rear of a vehicle can help with insurance costs. Find out how you can be more proactive here.

  1. Fuel cards

Issuing fuel cards to drivers enables the fleet manager to regulate costs, avoid fraud, and monitor drivers’ distances. Many fleets can reduce the amount of time and money spent on administrative costs generated by drivers spending their own money and claiming back expenses. With a fuel card, the fleet manager has total control of fuel costs and expenditure. For fleet managers looking for more info on fuel cards here.

  1. Monitoring the business

Some technology will give in-depth details about how the car is driven, enabling the manager to keep on top of vehicles that need maintenance before any severe damage occurs. Telematics solutions can help monitor driver behaviour. These things may be an added cost, but they can help prevent further, higher prices in the future. The Energy Savings Trust has a helpful report you can view here.


Find out how your partner FLEETMAXX SOLUTIONS can help you create better habits. Visit your membership page or call one of our experts today on 01367 704 910.

Vendex Scotland 2022

Due to the current Covid-19 virus and government restrictions on the reopening of conference and exhibition venues, we have had to make the difficult decision to take Vendex Scotland 2021 off the calendar until 2022. This will allow us to move to a time when it can hopefully be held safely and to comply with Government guidelines. This wasn’t an easy decision to make but feel it is in the best interests of our exhibitors, visitors and venue staff, whose safety is paramount.

Therefore – The new date for Glasgow 2022 is February 9th.

We trust you will understand and appreciate why we have had to do this, so in the meantime, we hope that you, and those around you are keeping safe and well. Once we are through this we look forward to seeing you.

Best wishes,

Phil Reynolds
Event Organiser
M: 07711182888

MONDELÉZ INTERNATIONAL and Wolverhampton Wanderers Football Club Announce New Global Partnership

Mondelēz International and Wolverhampton Wanderers Football Club Announce New Global Partnership

With Cadbury’s iconic factory in Bournville and the Molineux Stadium both being firmly rooted in the West Midlands, Cadbury are proud to be able to support our initiatives and support our local community. In particular Cadbury are delighted (with the help of club captain Conor Coady) to be able to aid Wolverhampton Wanderers elderly fans, by supporting the Wolves Elders Society, which supports our senior fans, as well as Molineux Memories, a project run for fans who have been diagnosed with dementia.

In addition, Cadbury will also be donating their match day hospitality, game tickets, signed merchandise and much more to Wolves Elders and Molineux Memories members. When safe to do so, Cadbury will also be gifting a player appearance and stadium tours for the members and their families.

“We are delighted that the club has agreed this partnership and are hugely grateful both to Cadbury and our colleagues within Wolves commercial department for their support with Foundation projects,” says Will Clowes, Head of Wolves Foundation.

“Cadbury are an iconic brand known across the world but have always retained a strong desire to assist local communities, and that approach will help us support our local engagement in Wolverhampton, particularly through these challenging times.”

Colin O’Toole, Associate Director of Marketing of Cadbury Equity added: “We are delighted to partner with our neighbours, who also hold a rich history in the Midlands area. We will continue to work closely with the club and its great work in the community, starting with the donation of our sponsorship assets to the local community initiatives.”

Cadbury will also be offering Wolves fans unique access to their club throughout the duration of the relationship through a series of activities that fans can look out for over the coming months and seasons.

Automatic Retailing Christmas Delivery Schedule 2020


AR Christmas Delivery (003)

Caprimo® – New semi-skimmed milk powder




Barry Callebaut Beverages has launched a new semi-skimmed milk powder under the Caprimo® brand.  The easy to use powder has an indulgent, creamy texture that delivers an outstanding, stable foam. With 1.5% fat for a superior taste of fresh milk, the spray dried milk powder has excellent machine functionality and dissolves easily in any hot beverage.

Sales Director Tracy Southwell comments:  “Closing the gap to the High Street remains an important focus for our customers.  Many coffee shops use semi-skimmed milk when crafting a hot drink, it’s important that we provide an equivalent product for our vending customers too.”

Caprimo semi-skimmed uses milk that is sustainably sourced and complies with Barry Callebaut’s VisionDairy Charter.  The Charter sets out 15 principles for sustainable dairy farming across three areas:  Cow Welfare, Farm Performance and Environmental Stewardship.

Tracy continues, “We are delighted that Caprimo semi-skimmed milk meets the long term consumer trends for premiumisation and sustainable sourcing. In recent years, many of our customers have successfully dialled up the quality of their coffee offer and Caprimo semi-skimmed milk can enhance that experience even further”.

To find out more visit


3.Caprimo Semi Skimmed Milk Launch HR

Rangers Football Club Announce New Cadbury Partnership


Rangers Football Club is proud to announce today its new global partnership with Mondelēz International, owner of Cadbury, making the UK’s favourite chocolate brand the club’s official snacking partner.


The partnership will have a strong focus on the Rangers Charity Foundation with Cadbury offering its support for a number of initiatives to carry out charitable work throughout the local community across the current 2020/21 campaign and seasons beyond.


The Foundation welcomes this support as the coronavirus pandemic has created a new set of challenges including the cancellation of its biggest fundraising event, the annual Charity Ball. Now forced to host the event virtually, Cadbury is pledging its support by sponsoring the Ball and donating exciting & exclusive sponsorship assets to help drive fund-raising efforts. Guests will have the opportunity to win once in a lifetime exclusive access opportunities such as stadium tours with a club legend, Directors Box match tickets, signed merchandise and even tickets to the Rangers Player of the Year Dinner and much more, all of which are generously donated by Cadbury.


Cadbury will further its support of the Foundation’s work with the Coming Home Centre, Govan, which provides a vital drop-in and diverse support service for vulnerable veterans and those affected by poverty, social isolation and other barriers. Cadbury will be supporting the centre’s current outreach project, by contributing to care packages delivered by their drop-in service. Our new partner will also be donating its media assets to help local businesses in association with the Foundation.


Naturally, Cadbury will also be offering Rangers fans unique access to their club throughout the duration of the relationship through a series of activities that fans can look out for over the coming months and seasons.


In coming together in this way, the partnership deal celebrates the similarities and shared values of the two brands – bringing people together, creating and sharing moments of happiness, as well as celebrating and supporting local communities.


Commercial and Marketing Director for Rangers, James Bisgrove said: “Rangers continue to partner with premium brands who have a global appeal. Cadbury is an industry leader and like Rangers, is a world-renowned and much-loved brand. We are excited at the potential that this partnership has for both Rangers and Cadbury. As we approach our 150th anniversary year, we are delighted to form this partnership with a company which shares such a rich heritage, history, and in particular showing their generosity to the community and our fans.”


Colin O’Toole, Associate Director of Marketing of Cadbury Equity added: “Rangers is a football club steeped in history, and we are very proud to be able to support the fantastic work the club’s foundation already delivers.  We believe that there is a ‘Glass and a Half’ of generosity in everyone and we hope to play our part in supporting the Glasgow community and working together with the club to help people through this challenging period.”


The first fan focused initiative of the partnership, running across more than 180 million Cadbury products, will be Cadbury’s Match and Win promotion, returned for its fourth and biggest ever year in late August. Fans have the chance to win millions of club prizes, including hospitality experiences, match tickets and vouchers, as well as Cadbury prizes. Check out for more information.



Don’t delay in these tight times……… here for more information on how to



Also visit the website for up to date news on industry news.


A recent survey has discovered that the majority of road users aren’t in favour of many of the Department for Transport’s proposed changes to the Highway Code which have been designed to improve road safety for cyclists, pedestrians and horse riders, believing that the changes will instead increase conflict and potentially reduce the safety of the vulnerable road users they are intended to protect.

In the survey, conducted by the UK’s largest road safety charity IAM RoadSmart, 71 per cent of drivers and motorcyclists believe the new proposal to give pedestrians priority when turning into and out of junctions, for example, will increase conflict rather than reducing it, with more than half (57 per cent) thinking this will be a significant issue.

Of the 3,600 web poll respondents, 74 per cent believe that children should be allowed to cycle on the pavement, but only 23 per cent feel that cyclists in general should have the same rights.

Almost three quarters (73 per cent) think that the new Highway Code should make it compulsory for cyclists to wear a helmet, in contrast to the proposed Code itself which, while restating the evidence that wearing a cycle helmet reduces the risk of sustaining a head injury in certain circumstances, stops short of making them compulsory.

Meanwhile, 71 per cent of people agree with the general concept that drivers and riders should give motorcyclists, cyclists, horse riders, horse drawn vehicles and pedestrians walking in the road at least as much room as they would when overtaking a car.

On the new Code’s most controversial suggestions – to establish a hierarchy of road users, where those in charge of the vehicles that can cause the greatest harm should bear the greatest responsibility to take care – the majority (56 per cent) agree that this is the right way forward, but 26 per cent are against and almost one in five (19 per cent) are still to be convinced either way.

The new Code doesn’t suggest any obligation on cyclists to use cycle lanes or tracks when they are present, and a resounding 80 per cent of IAM RoadSmart’s poll respondents believe this is a mistake.

However, some of the proposed changes were met with widespread support, with 63 per cent of those surveyed agreeing with the new advice that when riding a bike on busy roads, when vehicles are moving faster than them, cyclists should move over and allow traffic to overtake them. There is also strong support for every proposal that contains clear guidelines on passing distances, with 78 per cent in favour of the one and a half-metre gap between cyclist and vehicle travelling below 30mph, with a two-metre gap when above 30mph.

And 90 per cent agree with the new Code’s advice that drivers and motorcyclists should give horse riders at least two metres’ space and pass at speeds under 15 mph.

Finally, just over half (57 per cent) agree with the new proposal to include the ‘Dutch Reach’ in the Highway Code. This is a technique which advises motorists leaving their vehicles to do so by using their left hand to operate the door handle, allowing the driver to naturally twist their body, making it easier to look over their shoulder and check for cyclists or other road users approaching.

Neil Greig, Policy and Research Director at IAM RoadSmart, said: “Regardless of what changes are introduced, it is clear there will be a need for a huge education campaign to ensure any amendments to the Highway Code are understood and fully adopted by the millions of existing UK drivers, motorcyclists and road users. At IAM RoadSmart we believe an online resource to help with this re-education in an engaging way would be helpful.

“The simple truth is that most of us don’t read the Highway Code unless we drive or ride professionally, or are about to take a test. The Department for Transport needs to be realistic about the impact simply changing a seldom read document will have on the behavior and safety of road users.”


Get support Today 


Winter Economy Plan – Published 24th September 2020 – Delivered by Rishi Sunak

See the NIVO Assist Pages for further links

16. Covid-19 - Winter Economy Plan - 24.9.20

AA joins World EV Day as Founding Partner

AA joins World EV Day as Founding Partner


The UK’s number one breakdown provider, the AA, has signed up as Founding Partner for World EV Day, being launched by ABB and Green.TV on 9th September 2020.


Current and prospective drivers of electric vehicles, alongside local transport authorities and fleet operators, will be encouraged to recognise the crucial role they play in driving the shift to sustainable road transport and a zero-emission future as part of a day of global e-mobility appreciation.


With most AA roadside mechanics now trained to the equivalent of Institute of the Motor Industry (IMI) Level Two, and a third of the AA Prestige Network already EV capable, the organisation has recognised demand for electric vehicles is on the rise. Indeed, AA Populus research shows one in five people would buy an electric vehicle to maintain the air quality benefits experienced during lockdown. *


World EV Day has ambitions to become an annual event and will also recognise the vital role which reliable and fast charging infrastructure, grid reinforcement and the integration of renewable power generation must play in enabling a truly sustainable transport ecosystem. Going beyond breakdown, the AA has a dedicated contact centre with staff trained in electric charge points to help drivers overcome any issues they may encounter with infrastructure.


Dean Hedger, EV New Business Development Manager at the AA, commented: “As the automotive industry transitions towards electric at such a quick pace, we are working hard to ensure we able to support drivers’ needs throughout the customer journey. As part of our commitment, we are proud to join Green.TV in launching World EV Day, celebrating electric vehicles and all they have to offer towards a greener future for transport.”


AA President Edmund King OBE added: “Having first driven EV around 20 years’ ago, and tried out numerous plug-in, hybrid and pure electric vehicles in the past few years, it is clear technology is moving rapidly and there is now plenty of variety on the market for drivers with diverse vehicle needs. It is a privilege to be part of the first World EV Day, providing opportunities for individuals, fleets and businesses to find out more about the switch to EV.”


Ade Thomas, Founder of media company Green.TV, concluded: “We’re thrilled to be working with the AA on the first event of a global institution in the e-mobility calendar. This event will be a catalyst to drive forward a decarbonised transport future.”


For more information, visit For more information about the AA, visit


*AA/Populus survey responses from 18,129 drivers conducted 12-19 May 2020

Business Guidance – England Guidelines for ban on stirrers, straws etc.

Business guidance – BAN FROM OCTOBER 2020

Straws, cotton buds and drink stirrers ban: businesses’ responsibilities

When you must stop supplying single-use plastic straws, cotton buds, and drink
stirrers, and exemptions to the ban.




● Single-use plastic straws exemptions from the ban
● Plastic cotton bud exemptions from the ban
● Getting inspected
● If you don’t comply
● Appeals and objections

From 1 October, you must not supply or sell single-use plastic:
● straws and cotton buds to end-users in England (you can continue to supply
single-use plastic straws and cotton buds to other businesses)
● drink stirrers to end-users and businesses in England
The ban applies to all businesses that supply these products, including
manufacturers and retailers.
If you don’t stop selling or supplying these items, you could be fined. Your local
authority will set the fine.
If you bought them before 1 October, you can continue to supply or sell:
● leftover supplies of single-use plastic straws, cotton buds and drink stirrers
until 1 April 2021
If you bought them after 1 October 2020, you must not supply:
● plastic straws or cotton buds to any customers
● drink stirrers to any customers

After 3 July 2021, you must not supply:
 drinks products with single-use plastic straws attached to the packaging
A single-use plastic:
● straw is made wholly or partly from plastic and is not designed or intended to
be reused
● cotton bud is a rod made wholly or partly of plastic with cotton wrapped
around one or both ends and is not designed or intended to be reused
● drink stirrer is made partly or wholly of plastic and is designed and intended
for stirring drinks

Alternatives to single-use plastic
You can still supply and sell:
● single-use straws, cotton buds and drink stirrers made from other materials
● reusable alternatives

Some paper straws contain adhesives containing plastics within the inner lining of
the straws. These are an acceptable alternative to plastic drinking straws.

Exemptions to the ban on single-use plastic straws
There are some exemptions to the ban on supplying plastic straws. This is so that disabled
people or those with accessibility needs can still use them.
Exemption: registered pharmacies
Registered pharmacies can supply single-use plastic straws. Pharmacies must not:
● display straws to customers
● advertise single-use plastic straws to customers in store – pharmacies can
advertise them online

Exemption: catering establishments
Catering establishments can supply single-use plastic straws with food and drink for
immediate consumption, but must:
● keep straws where customers cannot see them or help themselves to them
● only give straws to customers that request them
● not offer them to customers either verbally or in writing
A catering establishment means a restaurant, canteen, club, public house or similar
establishment (including a vehicle or a fixed or mobile stall) which supplies food or
drink that is ready for consumption without further preparation.

Exemption: medical devices and purposes
You can supply single-use plastic straws for use as a medical device or for medical
purposes, including preventative medicine, medical diagnosis, medical research and
to provide medical care and treatment.

Exemption: packaging
You can supply single-use plastic straws that are used as packaging, for example
with a medicine that is dispensed through a straw.

Exemption: care homes, prisons, schools and early years providers
You can supply single-use plastic straws in:
● care homes
● premises used for early years provision
● schools
● prisons or other places of detention
Where possible, these establishments should find alternatives to single-use plastic

Exemptions to the ban on single-use plastic cotton buds
There are some exemptions to the ban on supplying single-use plastic cotton buds, for
medical or scientific reasons.

Exemption: medical devices and purposes
You can supply single-use plastic cotton buds for use as medical devices or for
medical purposes, including preventative medicine, medical diagnosis, medical
research and to provide medical care and treatment.

Exemption: forensic purposes
You can supply single-use plastic cotton buds to forensic service providers.

Exemption: scientific purposes
You can supply single-use plastic cotton buds for scientific purposes, including
diagnostic, educational or research purposes.

Getting inspected
Your local authority will inspect you to check you are following the law. Inspectors
● visit your shop or store
● make test purchases
● speak to staff
● demand records
Inspectors can order you to cover the cost of the investigation if you break the law.
If you don’t comply with the ban
Your local authority must publish details of fine levels, and when it will impose them,
on its website.

Appeals and objections
You can object within 28 days of receiving a fine. The fine or letter will tell you how to
do so.
You can appeal a penalty if you feel your:
● fine was wrong, unreasonable or based on an error
● non-monetary requirement is unreasonable
● variable amount penalty is too high



Thank you to Adrian Pratt of Benders Paper Cups for highlighting the above information.

Nayax Free Webinar – 22nd September 2020 @ 12.00 GMT


Join Nayax in a discussion with Domenico Paparella, Director, Business Development Acceptance Europe, Mastercard to learn more about the increased rise in cashless payments usage by the consumers on the heels of the COVID-19 pandemic, as well as what will be expected as countries begin to open and try to return to normalcy.

We will be discussing how Mastercard sees the unattended business growing, with the implementation of cashless payments, whether they be traditional credit/debit cards, mobile apps, QR scans, peer-to-peer payments, etc.


Register now!

CPI Announcement – John Greasley Retirement


New CPI UK Sales Structure


CPI UK sales structure

Nestlé Professional – Always Open for You Campaign


Helping you return to vending, with a little less spending


As the country begins to start up again, vending machines are also eagerly awaiting to return to work.


With more people heading back into the workplace, what better way to welcome them back than with the Nation’s Favourite* coffee NESCAFÉ® and KITKAT®.


We’re providing our loyal independent regional operators a variety of free stock and special promotions† to help make that return a little smoother for everyone.


Speak to your Nestlé Professional Account Manager for further information.


Plus, if you’re responsible for purchasing food and beverages for your company, you could be 1 of 3 lucky winners to WIN £5,000 CASH for the business.


To enter simply visit: and sign up for a chance to win**


*IRI MAT w/e 23rd May 2020

† Available direct from Nestlé Professional® or Automatic Retailing Northern

**UK, 18+ Employee, employer consent, internet access & registration req’d. Max 1 entry/person and max 1 win/business. Ends 30/11/20. No purchase necessary. See for entry & full T&Cs.










HM Treasury / HM Revenue & Customs: Single Use Plastics Tax Consultation 


The UK Government budget in 2018 declared the intent to introduce a new tax “to encourage the use of recycled plastic”. This consultation which can be found here: (Plastic_Packaging_Tax_-_Consultation.pdf) Is part of the process. The closing date for submissions is Thursday 20 August.

To ensure the maximum impact for the AVA submission we are greatly dependent on you responding in numbers. The more submissions received by HMRC, the greater the impact. Numbers are key, with NGOs sending their response to their members to top and tail. Please remember every single response is read

The AVA Environment Committee has been preparing our submission. You can use this to make your own. Simply extract the information from our document (click here), add your own company name instead of the AVA and make your own submission using the document which can be found here:

Whether your business is directly involved with plastic packaging and product or not, this is your industry. This is your chance to make your voice heard!

With the potential of a £200 per tonne tax on all plastics containing less than 30% recycled material (and the EU calling for an €800 per tonne levy), this will have an obvious impact on our industry.

Take action now!


David Llewellyn

Chief Executive


Automatic Vending Association

Livewell off to flying start with new vending contract at Leeds Bradford Airport

10 August 2020

Livewell’s low-touch VendSafe stations provide travellers with safe food, drink and travel supplies

Livewell Vending Ltd has partnered with Leeds Bradford Airport to provide passengers with safe and easy access to high-quality refreshments and travel essentials.

As lockdown eases and travel resumes, passengers are now returning to airports with new hygiene guidelines in place. Many airlines have suspended the sale of food and drink on flights to reduce in-flight contact points – and not all catering options in terminals have returned.

By installing three modern, low-touch VendSafe stations at the airport, Livewell has enabled passengers to get the food, drinks and PPE they need – and all in a COVID-safe way.

Livewell’s VendSafe stations provide a quick and easy way for travellers to buy what they need before boarding. One landside station sells snacks, face coverings and 100ml antibacterial spray, all of which can be taken through security. And two airside stations, located opposite gates 7 and 8 in the ground floor departure lounge, provide a full range of food and drinks to take on the plane.

Products are stored in hygienic, temperature-controlled units behind glass screens. Wipe-clean touch screens, automated dispensing mechanisms and contactless payments allow for an easy choice of branded refreshments and PPE travel essentials.

Livewell has enabled COVID-safe vending with COSSH-approved hand sanitiser dispensers fixed to the front of each stations and floor signage to aid social distancing.

Managing Director of Livewell Vending, Aaron Prout, said:

“Leeds Bradford Airport is on our doorstep and we are delighted to have won this contract. The launch had been on hold due to Covid-19, so it is great now to be up and running. With a low touch interface and contactless payments, the vending set-up has proven ideal for cautious passengers, and we are off to a flying start!”

A spokesperson for Leeds Bradford Airport, added:

“The resumption of flights is well and truly underway at Leeds Bradford Airport and we’re delighted to introduce Livewell contactless vending machines as part of our adjusted operations. Passengers can continue to use the airport safely, with access to refreshments, face coverings and hand gel. We see investments like this as important additions to the airport and thank Livewell for providing a timely solution.”

VendSafe from Livewell is a low touch, low contact and low stress solution, ideal for passengers anxious to stay safe whilst travelling.

For more information: Contact Aaron Prout on 07817 892830 or

Face Mask Rules from 8th August 2020

The Government are now recommending that face coverings are worn in additional indoor settings and this will be enforceable in law.

Currently you are required to wear face coverings in shops, supermarkets, indoor shopping centres, indoor transport hubs and public transport.

For members of the public, from 8 August this will be expanded to include:

Funeral directors
Premises providing professional, legal or financial services
Bingo halls
Concert halls
Museums, galleries, aquariums, indoor zoos or visitor farms, or other indoor tourist, heritage or cultural sites
nail, beauty, hair salons and barbers – other than where necessary to remove for treatments
massage parlours.
Public areas in hotels and hostels
Places of worship
Libraries and public reading rooms
Community centres
Social clubs
Tattoo and piercing parlours
Indoor entertainment venues (amusement arcades, funfairs, adventure activities such as laser quest, go-karting, escape rooms, heritage sites)
Storage and distribution facilities
Veterinary services
Auction houses

We recommend face coverings are worn in these settings now, but this will not be mandatory until 8 August.

Some people, including disabled people and those who have invisible impairments or conditions such as mental illness, do not need to wear face coverings if they are unable to do so.

People are not required to prove they are exempt from a face covering. Those who have an age, health or disability reason for not wearing one should not be routinely asked to give any written evidence of this.



A Quick Guide to PPE (Personal Protective Equipment)

Surprisingly PPE is the least effective control in the measures that one can take to control risks presented by COVID-19.

If you are looking at a risk assessment the hierarchy is as follows: –

1.      Elimination (Remove the risk/hazard)

2.      Substitution (Replace the risk/hazard)

3.      Engineering Controls (isolate people from the risk/hazard)

4.      Administrative Controls (change working practices)

5.      PPE

PPE is only as effective as the person who wears it correctly. The most effective ways to prevent infection are: –

1.      Stay at home if you feel unwell.

2.      Sneeze or cough into the crook of your arm.

3.      Wash your hands for 20 seconds and if unable to have access, use an alcohol-based sanitiser.

4.      Clean and disinfect touch surfaces (light switches, door handles, workstations, photocopiers etc.

5.      Ensure all common areas are regularly cleaned.

6.      Observe social distancing.


Types of PPE

Surgical Masks – Worn over the nose and mouth. Needs to be close fitting. These include Fluid Resistant masks (FRSM) – type IIR – Surgical Mask which provides bacterial filtration efficiency, breathing resistance and splash resistance. Designed to protect the wearer where there is a risk of splashing or spraying of blood, bodily fluids, secretions or excretions.

FFP3 mask – Mask with a filter (class 3). It protects against 99% of airborne particles. Needs to be face fitted.

FFP2 mask – Mask with a filter (class 2). It protects against 94% of airborne particles. Needs to be face fitted.

Gloves – Subject to single use – protect against blood or body fluids – Hands must be washed after using.

Disposable Aprons and Gowns – protects clothes from contamination – single use.

Eye protection – Safety glasses – wear with face mask for splash protection.

Face shield – Covers the face front and sides.

Face covering – can be anything that covers you nose and mouth – can help protect each other.

5 Steps to working safely during Coronavirus (COVID-19)


5 steps to working safely 


Practical actions for businesses to take based on 5 main steps (updated 24 June 20)


Make sure you read all the guides relevant to your workplace. Each guide has specific actions for businesses to take based on these steps. Further guidance will be published as more businesses are able to reopen.


  1. Carry out a COVID-19 risk assessment

Before restarting work you should ensure the safety of the workplace by:

  • carrying out a risk assessment in line with the HSE guidance
  • consulting with your workers or trade unions
  • sharing the results of the risk assessment with your workforce and on your website


  1. Develop cleaning, handwashing and hygiene procedures

You should increase the frequency of handwashing and surface cleaning by:

  • encouraging people to follow the guidance on hand washing and hygiene
  • providing hand sanitiser around the workplace, in addition to washrooms
  • frequently cleaning and disinfecting objects and surfaces that are touched regularly
  • enhancing cleaning for busy areas
  • setting clear use and cleaning guidance for toilets
  • providing hand drying facilities – either paper towels or electrical dryers


  1. Help people to work from home

You should take all reasonable steps to help people work from home by:

  • discussing home working arrangements
  • ensuring they have the right equipment, for example remote access to work systems
  • including them in all necessary communications
  • looking after their physical and mental wellbeing


  1. Maintain 2m social distancing, where possible

Where possible, you should maintain 2m between people by:

  • putting up signs to remind workers and visitors of social distancing guidance
  • avoiding sharing workstations
  • using floor tape or paint to mark areas to help people keep to a 1m+ distance
  • arranging one-way traffic through the workplace if possible
  • switching to seeing visitors by appointment only if possible


  1. Where people cannot be 2m apart, manage transmission risk

Where it’s not possible for people to be 2m apart, you should do everything practical to manage the transmission risk by:

  • considering whether an activity needs to continue for the business to operate
  • keeping the activity time involved as short as possible
  • using screens or barriers to separate people from each other
  • using back-to-back or side-to-side working whenever possible
  • staggering arrival and departure times
  • reducing the number of people each person has contact with by using ‘fixed teams or partnering’


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